Privacy Policy
Last Updated: April 27, 2026
Woodpeckers Timber Designs ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Australian Privacy Principles.
1. Information We Collect
We collect information that is reasonably necessary for our business functions. This includes:
Identity & Contact: Name, delivery address, email, and phone number.
Transaction Data: Details about the timber products you’ve purchased and payment confirmation (processed securely).
Project Specs: Custom measurements or design preferences for your timber pieces.
2. How We Collect Information
We usually collect information directly from you when you:
Inquire about a custom build via our website or social media.
Place an order or sign up for a newsletter.
Communicate with us via phone or email.
3. Purpose of Collection
We use your information to:
Craft and deliver your timber designs.
Provide quotes and updates on your project.
Manage warranties and follow-up care instructions.
Meet our Australian tax and accounting requirements (ATO compliance).
4. Disclosure of Information
We do not sell your data. We only disclose your info to third parties for specific purposes:
Delivery: Courier and freight services to get your order to your door.
Payment: Secure banking and payment gateways.
Overseas Disclosure: We generally store data within Australia. If we use a global service (like Shopify or Mailchimp), your data may be processed on servers located overseas (usually the USA).
5. Access and Correction
You have the right to access the personal information we hold about you or ask us to correct it if it’s inaccurate. Just drop us an email, and we’ll get it sorted.
6. Complaints
If you have a concern about how we’ve handled your privacy, please contact us directly. We will investigate and respond as quickly as possible. If you aren't satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).
7. Contact Us
Woodpeckers Timber Designs Melbourne, VIC